Plan Smarter. Perform Better.
Spark Queue gives small call centers simple, modern workforce management — so your team can plan smarter, move faster, and stay in control.
Made by Someone Who's Led Small Call Centers
Volume In. Coverage Out. Simple.
Enter your hourly volume and team schedule — Spark Queue shows when you’re over or under coverage.
Finally, workforce management made for small call centers.
No Sales Calls. No Contracts.
Just Answers.
We ditched the fluff and the endless forms to build a workforce management tool that simply works — because small call centers deserve clarity without the wait.
Pricing That Makes Sense. Finally
No per-agent fees. No confusing tiers.
Small call centers shouldn’t need enterprise budgets to manage their workforce.
One flat rate. That’s Spark Queue.
No Guesswork.. Just Clarity
No Guesswork.. Just Clarity
No Guesswork..
Just Clarity
Use Spark Queue to instantly review agent coverage, identify demand spikes, and make real-time adjustments — no more manual spreadsheets or slow response times that small call centers have been stuck with.
Easily adjust staffing and see coverage update live. It’s workforce management made simple.
Use Spark Queue to instantly review agent coverage, identify demand spikes, and make real-time adjustments — no more manual spreadsheets or slow response times that small call centers have been stuck with.
Easily adjust staffing and see coverage update live. It’s workforce management made simple.
Use Spark Queue to instantly review agent coverage, identify demand spikes, and make real-time adjustments — no more manual spreadsheets or slow response times that small call centers have been stuck with.
Easily adjust staffing and see coverage update live. It’s workforce management made simple.
Your Team’s Real Schedule, Meet Real-Time Demand.
Your Team’s Real Schedule, Meet Real-Time Demand.
Your Team’s Real Schedule, Meet Real-Time Demand.
Map your agents’ shifts against forecasted volume — Spark Queue instantly flags gaps and overages so small call centers can adjust coverage in seconds.
Map your agents’ shifts against forecasted volume — Spark Queue instantly flags gaps and overages so small call centers can adjust coverage in seconds.
Map your agents’ shifts against forecasted volume — Spark Queue instantly flags gaps and overages so small call centers can adjust coverage in seconds.
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Your Targets. Your Traffic. Your Plan.
Your Targets. Your Traffic. Your Plan.
Your Targets. Your Traffic. Your Plan.
Set your service level goals, enter your hourly call volume, and see agent requirements calculated in real time.
For small call centers, Spark Queue turns workforce management into simple math that anyone can use.
Set your service level goals, enter your hourly call volume, and see agent requirements calculated in real time.
For small call centers, Spark Queue turns workforce management into simple math that anyone can use.
Set your service level goals, enter your hourly call volume, and see agent requirements calculated in real time.
For small call centers, Spark Queue turns workforce management into simple math that anyone can use.
We support the metrics that matter
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
You Hired 10.
You Needed 6.
You Hired 10.
You Needed 6.
You Hired 10.
You Needed 6.
Guess wrong by four agents, and that’s roughly $16,000 a month burned on unnecessary staffing.
Small call centers feel that pain the most — every dollar matters, and every schedule should too.
Guess wrong by four agents, and that’s roughly $16,000 a month burned on unnecessary staffing.
Small call centers feel that pain the most — every dollar matters, and every schedule should too.
Guess wrong by four agents, and that’s roughly $16,000 a month burned on unnecessary staffing.
Small call centers feel that pain the most — every dollar matters, and every schedule should too.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Doug W.
VP, Customer Experience
Smart Tools Shouldn’t Cost a Fortune.
Spark Queue equips small call centers with everything they need to plan and schedule efficiently — minus the complexity and inflated costs of traditional WFM platforms.
Smart Tools Shouldn’t Cost a Fortune.
Spark Queue equips small call centers with everything they need to plan and schedule efficiently — minus the complexity and inflated costs of traditional WFM platforms.
Spark Pro
Full access to every feature. Simple month-to-month.
$149
/per month
⚡ Full Access - One Simple Price
⚡ Full Access - One Price
⚡ Full Access - One Price
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand
Sign Up
Spark Pro
Full access to every feature. Simple month-to-month.
$149
/per month
⚡ One Easy Price
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand
Sign Up
Spark Pro - Annual
Best value: save $298 per year compared to monthly.
$1490
/per year
⚡ 2 Months Free!
⚡ 2 Months Free!
⚡ 2 Months Free!
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand + full export ability
Sign Up
Spark Pro - Annual
Best value: save $298 per year compared to monthly.
$1490
/per year
⚡ 2 Months Free!
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand + full export ability
Sign Up
Big Tools Forgot About the Rest of Us
Big Tools Forgot About the Rest of Us
Big Tools Forgot About the Rest of Us
Whether you have 20 agents or 2,000, the challenges are the same — yet traditional workforce management tools overlook small teams.
Spark Queue gives small call centers everything they need to schedule confidently and stay on budget.
Whether you have 20 agents or 2,000, the challenges are the same — yet traditional workforce management tools overlook small teams.
Spark Queue gives small call centers everything they need to schedule confidently and stay on budget.
Whether you have 20 agents or 2,000, the challenges are the same — yet traditional workforce management tools overlook small teams.
Spark Queue gives small call centers everything they need to schedule confidently and stay on budget.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.