Discover how occupancy impacts how many agents you need in your contact center — and how Spark Queue helps you find the perfect balance with real-time, data-driven scheduling.

Learn what call center shrinkage is, how to calculate it, and proven ways to reduce it. Improve service levels and plan staffing more accurately with Spark Queue.

Learn how to calculate the right number of contact center agents using Erlang C, factor in shrinkage, and avoid over/understaffing — faster with Spark Queue.