Features That Power Better Planning
Spark Queue is call center staffing software built for small and midsize teams—so you can forecast smarter, schedule faster, and stay in control without the spreadsheet chaos.
Set the rules. See the gaps. Adjust in real time. No bloated enterprise tools required.
SLA & Planning Settings
SLA & Planning Settings
SLA & Planning Settings
Customize your goals to match how your team operates.
Start by telling Spark Queue how your team defines success. These inputs shape everything from staffing to scheduling.
Customize your goals to match how your team operates.
Start by telling Spark Queue how your team defines success. These inputs shape everything from staffing to scheduling.
Customize your goals to match how your team operates.
Start by telling Spark Queue how your team defines success. These inputs shape everything from staffing to scheduling.
Set your own service level goal, like answering 80% of contacts in 30 seconds
Customize occupancy targets, handle time, and shrinkage
Use the built-in shrinkage calculator to estimate time off the phones
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Set your own service level goal, like answering 80% of contacts in 30 seconds
Customize occupancy targets, handle time, and shrinkage
Use the built-in shrinkage calculator to estimate time off the phones
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Set your own service level goal, like answering 80% of contacts in 30 seconds
Customize occupancy targets, handle time, and shrinkage
Use the built-in shrinkage calculator to estimate time off the phones
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Enable concurrency for SMS, chat, or social media to reflect multiple same-channel conversations
Volume Input
Volume Input
Volume Input
Start with your forecast. We'll show you what it means.
Plug in your average weekly contact volume by channel and Spark Queue will map out your demand across the week. Every forecast creates a Queue Scenario — your way to plan each queue with clarity and precision.
Start with your forecast. We'll show you what it means.
Plug in your average weekly contact volume by channel and Spark Queue will map out your demand across the week. Every forecast creates a Queue Scenario — your way to plan each queue with clarity and precision.
Start with your forecast. We'll show you what it means.
Plug in your average weekly contact volume by channel and Spark Queue will map out your demand across the week. Every forecast creates a Queue Scenario — your way to plan each queue with clarity and precision.
Start with your weekly volume and a daily split. Perfect for early-stage planning or quick estimates.
Start with your weekly volume and a daily split. Perfect for early-stage planning or quick estimates.
Start with your weekly volume and a daily split. Perfect for early-stage planning or quick estimates.
Switch on advanced mode to input hourly volume.
Ideal when you need full precision or are refining a forecast.
Switch on advanced mode to input hourly volume.
Ideal when you need full precision or are refining a forecast.
Switch on advanced mode to input hourly volume.
Ideal when you need full precision or are refining a forecast.
Start with your weekly volume and a daily split. Perfect for early-stage planning or quick estimates.
Switch on advanced mode to input hourly volume.
Ideal when you need full precision or are refining a forecast.
Based on Your Inputs, Here's the Plan
Forecast Snapshot
At a glance, see your busiest day, peak staffing needs, average daily volume, and total demand
Forecast Snapshot
At a glance, see your busiest day, peak staffing needs, average daily volume, and total demand
Forecast Snapshot
At a glance, see your busiest day, peak staffing needs, average daily volume, and total demand
Daily Breakdown
See how your forecasted volume plays out by hour, along with how many agents you’ll need to hit your SLA targets.
Daily Breakdown
See how your forecasted volume plays out by hour, along with how many agents you’ll need to hit your SLA targets.
Daily Breakdown
See how your forecasted volume plays out by hour, along with how many agents you’ll need to hit your SLA targets.
Because sometimes numbers just need to look pretty.
Visualize your volume and staffing for the week. See exactly when coverage matters most
Because sometimes numbers just need to look pretty.
Visualize your volume and staffing for the week. See exactly when coverage matters most
Because sometimes numbers just need to look pretty.
Visualize your volume and staffing for the week. See exactly when coverage matters most
From Forecast
to Fulfillment.
From Forecast
to Fulfillment.
From Forecast
to Fulfillment.
Once your Queue Scenarios are built, the Schedule Optimizer brings everything to life — giving you a real-time, interval-by-interval view of how your staffing stacks up.
See exactly where you're under or overstaffed across multiple channels, all in one place. As you start layering in agent shifts, the table updates in real time. Click any icon (like that ✉️) to see who's on the schedule at that moment.
We don’t decide the schedule for you. You stay in control.
Once your Queue Scenarios are built, the Schedule Optimizer brings everything to life — giving you a real-time, interval-by-interval view of how your staffing stacks up.
See exactly where you're under or overstaffed across multiple channels, all in one place. As you start layering in agent shifts, the table updates in real time. Click any icon (like that ✉️) to see who's on the schedule at that moment.
We don’t decide the schedule for you. You stay in control.
Once your Queue Scenarios are built, the Schedule Optimizer brings everything to life — giving you a real-time, interval-by-interval view of how your staffing stacks up.
See exactly where you're under or overstaffed across multiple channels, all in one place. As you start layering in agent shifts, the table updates in real time. Click any icon (like that ✉️) to see who's on the schedule at that moment.
We don’t decide the schedule for you. You stay in control.
Build Your Team Schedule
Build Your Team Schedule
Build Your Team Schedule
Schedule your team exactly how you want.
Schedule your team exactly how you want.
Schedule your team exactly how you want.
Add agent names and working hours
Assign agents to specific channels
Set custom unavailable time (breaks, meetings, training, etc.)
Save reusable shift templates
Export the full roster anytime
Add agent names and working hours
Assign agents to specific channels
Set custom unavailable time (breaks, meetings, training, etc.)
Save reusable shift templates
Export the full roster anytime
Add agent names and working hours
Assign agents to specific channels
Set custom unavailable time (breaks, meetings, training, etc.)
Save reusable shift templates
Export the full roster anytime
See Spark Queue in Action
See Spark Queue in Action
This demo is best viewed on a desktop screen
See Common Questions and Answers
See Common Questions and Answers
See Common Questions and Answers
Is my data secure?
Can an agent be skilled for more than one channel?
What calculations power Spark Queue?
Can I reuse my Queue Scenarios or schedules?
Is my data secure?
Can an agent be skilled for more than one channel?
What calculations power Spark Queue?
Can I reuse my Queue Scenarios or schedules?
Is my data secure?
Can an agent be skilled for more than one channel?
What calculations power Spark Queue?
Can I reuse my Queue Scenarios or schedules?
Can I export my schedules?
Can I propose shifts automatically?
Is it really as simple as adding my SLA's, volume, and then building my team?
Can I create multiple forecasts for different situations?
Is my data secure?
Can an agent be skilled for more than one channel?
What calculations power Spark Queue?
Can I reuse my Queue Scenarios or schedules?
Can I export my schedules?
Can I propose shifts automatically?
Is it really as simple as adding my SLA's, volume, and then building my team?
Can I create multiple forecasts for different situations?
Is my data secure?
Can an agent be skilled for more than one channel?
What calculations power Spark Queue?
Can I reuse my Queue Scenarios or schedules?
Can I export my schedules?
Can I propose shifts automatically?
Is it really as simple as adding my SLA's, volume, and then building my team?
Can I create multiple forecasts for different situations?
Can I export my schedules?
Can I propose shifts automatically?
Is it really as simple as adding my SLA's, volume, and then building my team?
Can I create multiple forecasts for different situations?
Can I export my schedules?
Can I propose shifts automatically?
Is it really as simple as adding my SLA's, volume, and then building my team?
Can I create multiple forecasts for different situations?
Built by someone who got tired of spreadsheets.
Built by someone who got tired of spreadsheets.
Built by someone who got tired of spreadsheets.
Now it’s your turn. Try Spark Queue and plan smarter — starting today.
Now it’s your turn. Try Spark Queue and plan smarter — starting today.
Now it’s your turn. Try Spark Queue and plan smarter — starting today.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.