Plan Smarter. Perform Better.
Spark Queue brings modern call center scheduling software to small teams — built to plan smarter, move faster, and stay in control.
Built by a Call Center Leader — for Small Call Centers.
Built By a Call Center Leader,
Not a Software Company
Volume In. Coverage Out. Simple.
Input your hourly volume and team schedules.
Spark Queue shows exactly where you’re covered — and where you’re not.
Workforce management for small call centers, simplified.
Input your hourly volume and team schedules.
See exactly where you’re covered — and where you’re not.
Workforce management for small call centers, simplified.
No Sales Calls. No Contracts.
Just Answers.
We skipped the fluff, the forms, and the follow-ups, and built something that just works — because getting clarity shouldn’t come with a 3-month implementation plan.
Pricing That Makes Sense. Finally
No per-agent fees. No complicated tiers. If you already know your volume, why pay thousands per month just to act on it?
One flat rate. Everything included. That’s it.
No Guesswork.. Just Clarity
No Guesswork.. Just Clarity
No Guesswork..
Just Clarity
IUse Spark Queue to instantly assess agent coverage, view demand spikes, and adapt in real-time — no more manual spreadsheets or delays that most small call centers have been forced to deal with.
Add or remove agents, and watch your coverage update in real time. It’s that easy.
IUse Spark Queue to instantly assess agent coverage, view demand spikes, and adapt in real-time — no more manual spreadsheets or delays that most small call centers have been forced to deal with.
Add or remove agents, and watch your coverage update in real time. It’s that easy.
IUse Spark Queue to instantly assess agent coverage, view demand spikes, and adapt in real-time — no more manual spreadsheets or delays that most small call centers have been forced to deal with.
Add or remove agents, and watch your coverage update in real time. It’s that easy.
Your Team’s Real Schedule, Meet Real-Time Demand.
Your Team’s Real Schedule, Meet Real-Time Demand.
Your Team’s Real Schedule, Meet Real-Time Demand.
Input your team’s shifts and watch Spark Queue reveal gaps or overstaffing instantly — perfect for small call centers that need to react fast.
Input your team’s shifts and watch Spark Queue reveal gaps or overstaffing instantly — perfect for small call centers that need to react fast.
Input your team’s shifts and watch Spark Queue reveal gaps or overstaffing instantly — perfect for small call centers that need to react fast.
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Add custom activities (breaks, lunch, meetings — anything)
Set each agent’s assigned channel (voice, SMS, email, social media, chat)
Filter agents by name, channel, or role
Save shifts as templates to reuse later
View and export your full agent roster
Your Targets. Your Traffic. Your Plan.
Your Targets. Your Traffic. Your Plan.
Your Targets. Your Traffic. Your Plan.
Set the service goals that matter to your team, enter your hourly volume, and see exactly how many agents you’ll need each hour. Spark Queue makes staffing simple for small call centers that can’t afford to overcomplicate things.
Set the service goals that matter to your team, enter your hourly volume, and see exactly how many agents you’ll need each hour. Spark Queue makes staffing simple for small call centers that can’t afford to overcomplicate things.
Set the service goals that matter to your team, enter your hourly volume, and see exactly how many agents you’ll need each hour. Spark Queue makes staffing simple for small call centers that can’t afford to overcomplicate things.
We support the metrics that matter
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
Service Level (% of calls answered within specified seconds)
Average Speed of Answer (ASA)
Occupancy
Shrinkage (Includes shrinkage calculator!)
Average Handle Time (AHT)
Concurrency (SMS/Live Chat/Social Media)
You Hired 10.
You Needed 6.
You Hired 10.
You Needed 6.
You Hired 10.
You Needed 6.
Guess how many agents you need and get it wrong by 4?
That’s around $16,000/month burned on extra headcount.
Small call centers feel that pain the most.
Every dollar matters — and every schedule should too.
Guess how many agents you need and get it wrong by 4?
That’s around $16,000/month burned on extra headcount.
Small call centers feel that pain the most.
Every dollar matters — and every schedule should too.
Guess how many agents you need and get it wrong by 4?
That’s around $16,000/month burned on extra headcount.
Small call centers feel that pain the most.
Guess how many agents you need and get it wrong by 4? That’s around $16,000/month burned on extra headcount.
Small call centers feel that pain the most.
Every dollar matters — and every schedule should too.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and let me build schedules fast.
Spark Queue does exactly that.
Every tool I found was either built for a 3,000-seat contact center or was a spreadsheet nightmare. I just needed something simple that could tell me how many people I needed — and build schedules fast.
Spark Queue does exactly that.
Doug W.
VP, Customer Experience
Smart Tools Shouldn’t Cost a Fortune.
Spark Queue gives small call centers everything they need to plan and schedule smarter — without the bloated price or complexity of enterprise platforms.
Smart Tools Shouldn’t Cost a Fortune.
Get the features you need to run smarter schedules at a fraction of the cost of big-box WFM platforms.
Spark Pro
Full access to every feature. Simple month-to-month.
$149
/per month
⚡ Full Access - One Simple Price
⚡ Full Access - One Price
⚡ Full Access - One Price
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand
Sign Up
Spark Pro
Full access to every feature. Simple month-to-month.
$149
/per month
⚡ One Easy Price
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand
Sign Up
Spark Pro - Annual
Best value: save $298 per year compared to monthly.
$1490
/per year
⚡ 2 Months Free!
⚡ 2 Months Free!
⚡ 2 Months Free!
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand + full export ability
Sign Up
Spark Pro - Annual
Best value: save $298 per year compared to monthly.
$1490
/per year
⚡ 2 Months Free!
Includes :
1 Spark Queue account
Unlimited Agent & Queue Scenarios
Real-time coverage insights by interval
Build & save custom agent shifts
Schedule optimizer to match staffing to demand + full export ability
Sign Up
Big Tools Forgot About the Rest of Us
Big Tools Forgot About the Rest of Us
Big Tools Forgot About the Rest of Us
Contact centers with 20 agents face the same pressures as those with 2,000 — but the tools weren’t built for us.
Spark Queue gives small call centers the scheduling software to plan like the big guys — without the price tag or chaos.
Contact centers with 20 agents face the same pressures as those with 2,000 — but the tools weren’t built for us.
Spark Queue gives small call centers the scheduling software to plan like the big guys — without the price tag or chaos.
Contact centers with 20 agents face the same pressures as those with 2,000 — but the tools weren’t built for us.
Spark Queue gives small call centers the scheduling software to plan like the big guys — without the price tag or chaos.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.
Plan Smarter. Perform Better.